Terms-NWT Express

Forms Of Payment

Payment is required prior to travel
Cash Or Travelers Checks (Drivers do not make change)
Local Personal Checks
Visa, MasterCard, American Express or Discover

Cancellation and Late Policy

A fee of $15.00 will be charged for any changes or cancellations. .
There will be no refunds for cancellations within 24 hours of departure or no shows.
Reservations must be received 48 hours in advance or you will incur a $10.00 late booking fee.

Surcharges

$4.00 for each bag in excess of two, except carry on bags.
$5.00 each for skis, golf clubs, kennels, and bicycles.
A fuel surcharge may apply.

Terms

Shared van service, except when private service has been requested.
Baggage Allowance: Two suitcases and one carry-on. Additional and/or oversized items, subject to additional charge. Passenger must advise NWT Express of additional items at time of reservation
All rates effective as of July 1, 2008
NWT Express is not responsible for personal items or luggage lost or left in vans. Passengers are accountable for checking all luggage and items into and out of vans.
NWT Express is not responsible for delays beyond our control, including weather and traffic conditions.

We are a non-smoking, non-alcoholic transportation service.

Location at the Twin Cities International Airport

Location at the Minneapolis Airport:
Main Terminal/Lindberg Terminal

We're located in the Ground Transportation Atrium at the main terminal. Simply pick up your luggage at the baggage claim area on ground level.

Go to the lower level and the center of baggage claim. Locate the elevators and escalators.
Go down one level (where you will see the Northwest check in area on the right) to the "lower level".
Go straight ahead past Northwest ticket counters.
Take a right, follow signs to "OFF AREA PARKING & GOLD PARKING RAMP".
Take the escalator or elevator up one level to the Ground Transportation Atrium waiting area.

The van will arrive about five minutes prior to departure, go out the doors on the same side as the information desk. Next to the Super Shuttle desk.(door is marked OFF AIRPORT PARKING/ SHARED RIDE). You must go outside and look for our vehicle. The driver will not be allowed to leave the vehicle due to the recent security changes at the airport. Sometimes we can depart early. Call our office upon arrival to see if we can move up the departure time. Monday - Friday 830a-5pm. 877-698-3977.

HUBERT HUMPHREY TERMINAL:
If you are arriving into the Hubert Humphrey Terminal please retrieve your bags from baggage claim. Then proceed to the Commercial Vehicle pickup area. (which is across the driveway in the Ground Level of the parking ramp.

IF YOUR FLIGHT IS LATE:

It is the customer’s responsibility to contact NWT Express if he/she is delayed. If your flight is delayed before taking off please call the office and let us know how long your delay is expected to be. If your flight arrives at the airport and you anticipate a delay in getting your luggage, you should find the NWT van driver by the vehicle outside the ground transportation center waiting room and request that he/she wait for you.

NWT van passengers expect us to be on schedule, and so the drivers are authorized to wait only 15 minutes before starting the return. The driver will wait the maximum of 30 minutes if you provide us with your flight information and it appears that your delayed flight will arrive in time for you to make it to our vehicle. If we hold the vehicle and the customer will pay wait time of $7.50 per quarter hour. If the driver sees that the flight is delayed more than 30 minutes, he will ask passengers if they are willing to wait for the late arrival. If the other passengers are not able to wait, upon your request, we will dispatch a charter run to pick you up. We will charge the applicable charter fee. You will be given credit for your scheduled run in the form of a gift certificate good for another scheduled trip. We will also provide you a receipt for the charter service to allow you to seek reimbursement from the airlines if the airline (not the weather) was the cause of the delay.

It is the passenger’s responsibility to be at the pickup location on time.

Tipping Policy

Our drivers are here to serve you! If you appreciate the service given, a tip is customary. You can use the same tipping guidelines as in a restaurant.