The van will arrive about five minutes prior to departure, go out the doors on the same side as the information desk. Next to the Super Shuttle desk.(door is marked OFF AIRPORT PARKING/ SHARED RIDE).  You must go outside and look  for our vehicle.  The driver will not be allowed to leave the vehicle due to the recent security changes at the airport.  Sometimes we can depart early.  Call our office upon arrival to see if we can move up the departure time. Monday - Friday 830a-5pm. 877-698-3977. 

HUBERT HUMPHREY TERMINAL:
If you are arriving into the Hubert Humphrey Terminal please retrieve your bags from baggage claim.  Then proceed to the Commercial Vehicle pickup area. (which is across the driveway in the Ground Level of the parking ramp.

LATE RESERVATIONS, CANCELLATIONS AND
CHANGE POLICY:

Reservations must be received 48 hours in advance or you will incur a $10.00 late booking fee.   All cancellations will incur a $15.00 processing fee.  There will be no refunds for cancellations within 24 hours of departure or no shows. 

IF YOUR FLIGHT IS LATE:

It is the customer’s responsibility to contact NWT Express  if he/she is delayed.  If your flight arrives at the airport and you anticipate a delay in getting your luggage, you should find the NWT van driver by the vehicle outside the ground transportation center waiting room and request that he/she wait for you.  If the delay is minor (up to 30 minutes) we will hold the vehicle and the customer will pay wait time of $7.50 per quarter hour.

NWT van passengers expect us to be on schedule, and so the drivers are authorized to wait only 15 minutes before starting the return.  The driver will wait the maximum of 30 minutes if you provide us with your flight information and it appears that your delayed flight will arrive in time for you to make it to our vehicle.  If the driver sees that the flight is delayed more than 30 minutes, he will ask passengers if they are willing to wait for the late arrival.  If the other passengers are not able to wait, upon your request, we will dispatch a charter run to pick you up.  We will charge the applicable charter fee. You will be given credit for your scheduled run in the form of a gift certificate good for another scheduled trip.  We will also provide you a receipt for the charter service to allow you to seek reimbursement from the airlines if the airline (not the weather) was the cause of the delay.

It is the passenger’s responsibility to be at the pickup location on time.  

Tipping Policy

Our drivers are here to serve you!  If you appreciate the service given, a tip is customary.  You can use the same tipping guidelines as in a restaurant.